1. No-Refund Policy
At securityscanner.ai, we provide instant access to advanced security scanning tools and proprietary data. Due to the digital nature of our services, all monthly subscriptions are non-refundable. Once a subscription is activated, no refunds or credits will be issued for partial months or unused time.
IMPORTANT: All payments are final. We do not offer refunds for any subscription period once the service has been activated.
2. EU Right of Withdrawal Waiver (Austrian FAGG Compliance)
Under the EU Consumer Rights Directive and the Austrian Federal Act on Distance and Off-Premises Sales (FAGG), the 14-day right of withdrawal for digital services expires as soon as the service performance begins.
BY SUBSCRIBING TO SECURITYSCANNER.AI, YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT:
- Immediate Delivery: You request the immediate delivery of the service (scanning capabilities and reports)
- Waiver of Withdrawal Right: You waive your 14-day right to a refund (withdrawal) once you have logged into the platform or initiated your first security scan
- Legal Compliance: This policy complies with EU Consumer Rights Directive and Austrian FAGG regulations for digital content
3. Subscription Cancellation
You are free to cancel your subscription at any time via your dashboard.
- Access: You will maintain full access to the scanner until the end of your current billing period
- Future Charges: Cancellation ensures that no further charges will be made
- Pro-rated Refunds: We do not offer pro-rated refunds for the remaining days of a billing cycle
- Cancellation Process: Go to Settings → Manage Subscription → Cancel Subscription
4. Fair Use and Technical Failures
In the event of a documented system-wide failure on our part that prevents service for more than 48 hours, securityscanner.ai may, at its sole discretion, offer service extensions or partial credits.
- System-Wide Outages: Only prolonged outages exceeding 48 hours may qualify for consideration
- Service Extensions: We may extend your subscription period to compensate for downtime
- Partial Credits: Account credits may be issued instead of refunds, at our discretion
- Individual Issues: Technical issues specific to individual accounts do not qualify for refunds but will be resolved by support
- Case-by-Case: All compensation requests are evaluated individually and subject to management approval
For technical support or to report service issues, please contact [email protected] immediately.